International Credit Experts Inc. (ICE Inc.) is a leading provider of financial debt recovery and call centre contact services to commercial and consumer credit providers and is Licensed and Bonded. Since inception, ICE Inc. has established a record of innovative and customized client solutions. International Credit Experts Inc. is built upon a foundation centered on results, client satisfaction and brand protection.
This foundation is itself built upon best-in-class components that allow each operational and management function to serve client satisfaction.
These components are:
Advanced Technology: We utilize the latest and most advanced Telephony, Automated Dialing, Data Management, Customer Relationship Management (CRM) Software, Network Technology, and Security. We utilize advanced analytics software to closely monitor and continuously improve performance. Our technologies ensure reliable service, with the flexibility, scale-ability and innovation to meet each of our client’s unique recovery and high performance standards.
Higher Compliance Standards: International Credit Experts Inc. observes the highest compliance standards in the industry for its facilities, operations, security, networks and staff. With data security and the protection of customer’s personal information representing the largest risk to clients and its brand. We are Payment Card Industry (PCI DSS 3.1) Certified by an independent Qualified Security Assessor (QSA) and are dedicated to the security and protection of your customer’s personal information. We are licensed and bonded to provide services in Canada, the United States, and internationally and comply with all federal, provincial / state laws and regulations.
Commitment to Quality: International Credit Experts Inc. has invested a great deal of time and resources to become ISO 9001-2015 certified. We have implemented guidelines, policies and processes in line with the ISO 9001-2015 quality standards as set out by the ISO Quality Management System. This certification attests to the fact that all of our operations, policies, and procedures are governed and aligned with the quality standards of Total Quality Control (TQC) and Total Quality Management (TQM). We are dedicated to consistently improving the services that we perform for our clients.
Highly Skilled Staff: Our management team have decades of experience in the debt management and recovery solutions focused on client satisfaction and superior performance. Our recovery agents are carefully chosen and rigorously trained in Collection, Sales, Customer Service, Courtesy Calling and all facets of regulatory and compliance policies and producers. Our training philosophy, “doing the job right the first time”, fosters our ability to proactively listen to the customers and respond accordingly.
Company Mission: International Credit Experts Inc. is in business to provide premium debt recovery services utilizing innovative technologies, compliant processes and ethical strategies. We achieve this through our dedication to the continual improvement of our quality management system aimed at satisfying all client requirements.
Core Values: International Credit Experts Inc. corporate culture is based upon our six-core values:
Teamwork: We are more effective collaborating together, pooling and complementing our individual resources, strengths, ideas and commitments.
Customer Accountability: We take accountability for our internal and external customers’ complete satisfaction.
Continuous Learning: We seek at all times to learn, embrace mistakes to increase our effectiveness and to celebrate our victories.
Open Mindedness: We are big enough to give others the freedom to be themselves, however, we prefer to work and do business with those who share our values and ethics.
High Performance: We apply high competence, high commitment and concentrated focus to consistently deliver outstanding performance.
Continuous Growth: We relentlessly pursue opportunities for growth, balancing analysis with action, and risk with reward.