Call Center

International Credit Experts Inc. provides Call Centre Contact Services to large multinational organizations for Business-to-Consumer and Business-to-Business purposes as well as both ICE and Client broadcast identities.

The scope of contact services include Sales, Marketing, Customer Service, Technical Service, Information Line, Elections, Information Broadcasting, Surveys.

ICE Inc.’s unique contact system combining advanced technology and methods with exceptionally trained and directed agents ensures that your Contact requirements are met and exceeded. ICE Inc.’s advanced Dialer and DMS functions, supported by ICR, IVR, INS and CTI technology, is further enhanced by use of CLI, Call-Blending, Call Recording and industry-leading KPI that include aggressive Coaching, Multi-lingual Agents, Call Handling Analysis (handling type, time, result, call time, wrap-time, wait-time) and Skill-Set routing.

Additionally, multi-mode calling is available by way of Predictive, Link-Back and Message Broadcast in either distinct or blended campaigns.

ICE Inc. Agents are trained and directed to resolve all contacts and complete all deliverables per workplan and servicing a “One and Done” performance objective where one call or the first call does it all (FCR).

Reporting to the Centre Manager that is physically located among the agents in a dashboard turret with campaign-specific virtual and physical wall boards, agents are monitored and trained according to advanced and aggressive KPI and using intra-day and summary performance metrics data.

International Credit Experts Inc. will engage proven methods and can customize a solution to give your business an advantage and extend your reach to your customers, leads and prospects.