Frequently Asked Questions

Collections

Q: If my account is placed at ICE Inc., can I pay my bill directly to the creditor?
A: YES. However, you should be aware that the Creditor has assigned the account to ICE Inc. and that ICE Inc. is entrusted with receiving your payment. Paying to the creditor once your account is at ICE Inc. may delay the proper crediting of your account and the proper release from your obligation to pay.

Q: How can I pay my bill?
A: The easiest and most effective way to pay your bill is to pay at ICE Inc. TD Canada Trust branch as instructed by your ICE Agent and your ICE Correspondence. This will ensure your account is correctly updated and correct statused at both ICE and the creditor’s offices.

Q: Why should I communicate with ICE rather than the creditor?
A: ICE Inc. Agents and personnel are specifically trained and directed to resolve your account in a way that all parties and stakeholders benefit the most.
ICE Inc. agents provided real world-solutions and act your case manager seeing your account to a conclusion that you can live with.

Q: Once I pay, what happens to my account?
A: Once ICE Inc. receives your payment, your account is immediately credited and documented and the creditor is notified. If your payment is a Payment-in-Full (PIF), all activity and actions against your account are suspended pending final closure.

Q: Should I take other options before paying, such as filing a bankruptcy or signing-up with a credit counselling service?
A: You must decide what the best option is for you. What you should know is that both a bankruptcy (full and proposal) and credit counseling cost more and leave lasting effects on your credit, while paying your account involves no associated costs nor any long-term effects.

Contact Services

Q: What does it mean if I get a call from ICE Inc.?
A: When you get a call from ICE Inc., it means that our client, a company that you currently deal with or that wishes to deal with you, wants to get ion contact with you and is using ICE Inc. to make the connection . The reason for the call may be to let you know about products and services, to inform about something, to remind you of an upcoming event or simply to ask if you are happy with service you currently receive.

Sales

Q: How do I find out more about ICE Inc.'s services?
A: A telephone call or email to our Sales Team with your questions will be quickly responded to and a meeting can then be organized if required.

Q: Am I obliged to pay for a quote for services?
A: NO. At ICE Inc. work quotes and analyses are performed at no charge. You only pay for services rendered or collections made.

Q: How long does it take from work agreement to work commencing?
A: ICE Inc.’s dedicated team of professionals will design and implement an efficient work onboarding strategy for your business based entirely on your needs. Depending on your needs, a time frame can vary from 24 hours for low-volume standard work to 90 days for complex and high-volume projects.