International Credit Experts Inc. is in business to provide premium debt recovery services utilizing innovative technologies, compliant processes and ethical strategies. We achieve this through our dedication to the continual improvement of our quality management system aimed at satisfying all client requirements.
Our Company Mission
International Credit Experts Inc. Core Values
At ICE Inc. our philosophy is that your customers are our customers.
Our internal and external collection core values are aimed at:
- Resolving your customer’s issues
- Retaining your customer’s good will.
- Recovering your receivables.
- Re-Selling your customers.
We have developed a four-step process that our agents address with each and every call:
1. Identify and understand the reason for the call.
2. Present service or solutions that meet the customers’ expectations.
3. Maintain the customer’s self-esteem at all times.
4. A win back approach through re-selling the customers.
International Credit Experts Inc. Promise
International Credit Experts Inc.’s promise is to provide our customers with Best In Class service by exceeding your expectations. No task is too big or too small. We strive to be the preferred business partner for our clients and your customers. We support this promise through our commitment to continual improvement and our drive to enhance the customer service experience on every call and contact.
International Credit Experts Inc. business has been built on the principles of integrity, ethics, and honest day to day service and reporting. At ICE Inc. our executive team, managers and staff always put you, our customer first.
This is our promise to you.
Tarsempal (Sam) Dhaliwal
President & Founder
International Credit Experts Inc.